tom willerer . com

self-fulfilling research

See below for an email from Glue about why I haven’t been using their service much. I’m writing about it here because I found the “survey” they included in the email interesting and totally incomplete.  If I’m being negative, I find it uninsightful and self-fulfilling.

As you can see they only provide three choices, which from their perspective must be the only three choices possible, right?  Wrong.  There are many more reasons that might provide insight into what Glue could do to keep users like me (curious, but not engaged).  At least provide a space for me to write in my own response.

For me, Glue is an interesting idea but in practice I don’t find it very useful.  I think it is partly because there aren’t enough

1. people using Glue

and related,

2. of my friends using Glue.

The other reason I don’t use Glue very often is because although my friends are my friends, they aren’t always the people I want to hear from regarding products or services I’m thinking about purchasing.  For the most part I’m perfectly ok with reading a review from someone I don’t necessarily know, especially if it’s well written and insightful.

That’s what I would have told Glue had they asked correctly.

Hi there,

We noticed that you have not been using Glue: http://getglue.com lately.

If you have a moment please tell us why, it would really help us improve the service.

(1) I have uninstalled Glue
(2) I have Glue installed, but it does not show up anymore
(3) Firefox is not my primary browser

Thank you!

Get Glue:http://getglue.com
The Network That Sticks With You

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Notes

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